By visiting and interacting with our website and signing up for our services, you agree to be legally bound by these Terms and any other terms and conditions that form part of this agreement. If you are acting on behalf of an Organisation, you also make this agreement as its authorised representative.
You must review our Terms carefully and, if you do not agree to these Terms, immediately cease using our website and services.
1. Definitions & interpretation
In these Terms, the following defined terms have the following meaning:
(i) Delegate means a person that the Organisation has registered to attend an event that is provided by us given these Terms.
(ii) Delegate Pass means the delegate pass allocated by us to a Delegate for their use during the event that they have been registered to attend.
(iii) Force Majeure means any act, omission, occurrence, on-happening or accident beyond our reasonable control and includes (but is not limited to):
(A) strikes, lock-outs or other industrial action;
(B) civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(C) fire, explosion, storm, flood, earthquake, subsidence, pandemic, health emergencies, disease, or other natural disaster;
(D) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(E) interruption or failure of utility services (including the inability to use public or private telecommunications networks); and
(F) the acts, decrees, legislation, regulations or restrictions of any government.
(iv) Organisation means the organisation that completes and registration and/or purchases an event ticket to be used by a Delegate.
(v) Registration Fee means the amount payable by you for your registration of the Delegate(s). The Registration Fee includes any GST payable on your order and any discounts applicable to your order pursuant to clauses 3.2 and/or clause 3.3 as at the date of your actual payment.
(vi) Venue means the premises, venue or location of an event.
(vii) Venue Operator means the owner, tenant or person, business or corporation that otherwise has exclusive possession of a Venue.
(viii) ‘you’ and ‘your’ means the individual using our website.
In these Terms:
(i) headings and subheadings are for convenience only and do not affect interpretation;
(ii) a reference to parties is a reference to either:
(A) you and us; and/or
(B) the Organisation.
(iii) the word ‘person’ includes any individual, corporation or other body corporate, partnership, joint venture and any government agency;
(iv) any promise, agreement, representation or warranty given or entered into on the part of two or more persons binds them jointly and each of them severally;
(v) any promise, agreement, representation or warranty given or entered into on the part of two or more persons is for the benefit of them jointly and each of them severally;
(vi) no provision of these Terms will be construed adversely to a party because that party was responsible for the preparation of that provision or these Terms;
(vii) a reference to time or a day is a reference to time in Sydney, New South Wales;
(viii) a reference to an amount of dollars, Australian dollars, $ or A$ is a reference to the lawful currency of the Commonwealth of Australia unless the amount is specifically in another currency;
(ix) a reference to writing or written includes email;
(x) where a word or phrase is defined, other parts of speech and grammatical forms of that word or phrase have corresponding meanings;
(A) words in the singular include the plural and vice versa;
(B) if a word or phrase is defined its other grammatical forms have corresponding meanings; and(C) any obligation on any person not to do or omit to do anything is to include an obligation not to allow that thing to be done or omitted to be done.
We only sell tickets and services to organisations or entrepreneurs, who may appoint Delegates to attend the event on their behalf as their representative. You must only make a purchase as an authorised representative of the Organisation. By completing a registration for an event ticket via our website, you are agreeing to represent your Organisation and we hereby rely on that representation.
(a) Our promotion of any event or other service on our website or otherwise does not constitute a legally binding offer, but rather, an invitation to apply for that offer. Publishing information about the event and any other service on our website does not guarantee its availability and price – any published information is subject to change at our sole discretion.
(b) The Organisation may offer to purchase registrations for use by Delegates by completing a registration for that event, which can be done either:
(i) via our website; or
(ii) in person at the Venue on the day of the event,(c) By completing a registration, the purchaser is offering to purchase from us on the terms and conditions set out in these Terms and any other agreement between us. We may accept or reject that offer at our sole discretion.
3. Pricing & Payment
(a) All amounts quoted on the website are in Australian Dollars and exclude GST.
(b) The Registration Fee is payable in full – the Organisation may elect to make this payment via the website at the time of completing the registration, or alternatively within 7 days of the date we issue a tax invoice for the registration.
(c) The Organisation is solely responsible for paying any fees associated with payment of the Registration Fee, including credit card fees and currency conversion fees.
(d) In the event the Organisation fails to pay the Registration Fee when due in cleared funds, we may:
(i) revoke the Delegate(s) registrations; or(ii) not revoke the registration, and instead charge the Organisation interest on the overdue amount at the rate of 12% per annum accruing daily until the date of actual payment.
3.2 Early bird pricing
(a) We may offer early bird discount(s) on the standard fee for a registration.
(b) Any early bird pricing discount offered on our website is subject to:
(i) the registration being completed; and
(ii) the Registration Fee being paid in full by the payment due date (see clause 4.1), before the expiry of the early bird pricing time period specified for this offer.(c) If a registration does not meet all the requirements listed at clause 4.2(b), the Organisation will not be entitled to the early bird pricing offer.
3.3 Group Booking Discount
(a) We may offer a group booking discount on the standard fee for a registration.
(b) Any group booking discount offered on our website is subject to:
(i) the correct number of Delegates being registered at the same time, in a single registration; and
(ii) the Registration Fee being paid in full in a single payment by the payment due date (see clause 4.1).
(c) If a registration does not meet all the requirements listed at clause 4.3(b), the Organisation will not be entitled to a group booking discount. In these circumstances, if the registration has been completed, the Organisation must instead pay the standard fee for each Delegate as if a single registration was completed per Delegate.
4. Registration Restrictions
If a person registered to attend an event can no longer attend, the Organisation may send another person in their place subject to providing us with full details of the new Delegate as soon as practicable and prior to the event date.
Registrations must not be resold or used for advertising, promotion or other commercial purposes without our prior written consent. If a registration is sold or used in breach of this condition, the bearer of the registration will be refused admission to the event and Venue, and we may take further legal action against any parties that have breached this condition.
5. Cancellation Policy CANCELLATION POLICY
5.1. Cancellations during cooling off period
Once a registration is completed there will be a cooling off period. The cooling off period commences from the date of registration and ends at 11.59pm AEST on the date that is 7 days after the date of registration.
The Organisation may request to cancel a registration by sending an email titled “Cancellation Request” to firstname.lastname@example.org during the cooling off period.
If we receive a cancellation request before the expiry of the cooling off period we will refund the Registration Fee less an administration fee of A$220 plus GST per Delegate listed in that registration.
5.2. Cancellations after cooling off period
No refunds are payable for any cancellations requested after the cooling off period has expired. The purchase price for the registration will remain due and payable in full and as described in clause 3.
5.3. Cancellations by us – other than Force Majeure
(a) If we cancel an event, we shall refund the Registration Fee paid in relation to that event to the bank account, credit card or debit card used to make the original payment.
(b) Please note that this clause does not apply when an event is changed – including where an event date, time, location or program is changed. See clause 7.1.(c) Please note that this clause does not apply when an event is cancelled due to Force Majeure – see 10.2.
6. Changes to your Booking
6.1. Changes to event – other than Force Majeure
(a) It may be necessary or otherwise appropriate to make changes to an event. Where possible, we will inform you of a change prior to the event by sending an email to the Organisation’s nominated email address. However, we recommend that the Organisation and its Delegates visit our website before attending the event for the most up-to-date program.
(b) We reserve the right to:
(i) vary an event program – including changes to conference timeslot scheduling and adding, withdrawing or substituting presenters, sponsors, conference speakers and artists; or
(ii) relocate an event to another location in the same city as the original venue, and no refunds, exchanges or other compensation will be provided in such circumstances.
(c) We also reserve the right to reschedule an event to another date. In these circumstances, we will send the Delegate a written notification of this change as soon as practicable. If this change results in a Delegate being unable to attend the event, the Organisation may either:
(i) arrange for another member of your organisation to attend instead – in these circumstances it must send us a written request to email@example.com to do with full details of the replacement Delegate no later than 7 days prior to the event date; or
(ii) request a credit in the amount of the Registration Fee as soon as practicable and no later than 7 days prior to the event date, by sending a written request to firstname.lastname@example.org.
(d) A written request is only deemed to have been received once we send a confirmation.
(e) Please note that this clause does not apply when an event undergoes Force Majeure – see 10.2.
6.2. Registration Error
(a) While we take all reasonable care to ensure that registrations are correctly priced and only available for sale when intended, sometimes errors may occur. We may cancel an order made as a result of any such error, although in the case of a pricing error we will endeavour to contact the Organisation and offer the Organisation the option of purchasing the registration at the correct price. If a registration is cancelled by us due to an error, we will refund the amount of the Registration Fee paid.(b) If we are required to reprocess a ticket transaction as a result of an error by you, the Organisation, or a Delegate, we may charge the Organisation an administration fee per Delegate.
7. Unauthorised Marketing & Advertisement
The Organisation and its Delegates must not distribute marketing or advertising materials, or otherwise engage in any marketing or advertising activities, at the event without our prior written consent. We reserve our rights to take any further legal action against any parties that have engaged in this activity that we consider appropriate.
8. ATTENDING THE EVENT
8.1. Delegate Pass
(a) Each Delegate will be allocated a Delegate Pass for use during the event, which shall be provided to the Delegate on entry to the event.
(b) Your Delegate may use their Delegate Pass to enter and exit the event space within the Venue, enter event sessions, and interact with event partners and sponsors.
8.2. Organisation’s general responsibilities
(a) The Organisation is solely responsible for ensuring that each Delegate reviews and agrees to act in accordance with these Terms before they attend an event. By entering into these Terms, the Organisation agrees to act in accordance with and be legally bound by these terms on behalf of each Delegate as their authorised representative.
(c) If the Organisation wishes for a Delegate to attend an event that requires them to engage in international travel, the Organisation is solely responsible for ensuring that the Delegate has a current passport, visa and any other precondition to travelling to the location of the event.
(d) By completing a registration for a Delegate, the Organisation complied in full with this clause and we hereby rely on that representation.
8.3. Delegate’s general responsibilities
(a) While attending the event or at the Venue, a Delegate must not do anything that would amount to a breach of these Terms or that affects the safety, enjoyment and wellbeing of other persons at the Venue.
(b) The Organisation hereby acknowledges and agrees that we may ask a Delegate to leave an event immediately if we determine that the Delegate is acting in breach of these Terms including where the Delegate is heavily intoxicated, under the influence of illegal drugs or has engaged in illegal, abusive, dangerous or otherwise inappropriate behaviour including but not limited to physical and verbal abuse, derogatory or discriminatory language or behaviour or any type of harassment, racism and sexism. In these circumstances, that Delegate’s Delegate Pass and registration shall be immediately void and no refund or other compensation will be payable.
The Organisation acknowledges and agrees that:
(a) we do not have exclusive possession of the Venue;
(b) the Delegates must follow the directions of the Venue Operator, us and any event staff while attending the Venue;
(c) Delegates may be required to use public areas to move between Venues or sections of a Venue – we do not have any control over these public areas and a Delegate’s access and use of such areas is at their own risk;
(d) we reserve the right to refuse or deny entry into, or remove or evict from, a Venue in the event that:
(i) a Delegate acts in breach of these Terms;
(ii) the Venue Operator directs us to do so; or
(iii) in any other circumstances where it is reasonable to do so,
and you shall be entitled to no credit or refund of the event ticket registered to that Delegate in any circumstance; and
(e) bags and other personal items may be searched at the entry to the Venue to check for any prohibited items, including glass, alcohol, weapons, umbrellas, selfie sticks, video cameras (including GoPros), and drones.
8.5. Costs associated with event attendance
An event ticket is for a Delegate’s general admission to the event only. We do not provide any meals or refreshments to Delegates as part of their general admission unless otherwise stated on our website. We do not, in any circumstance, arrange or pay for any other costs associated with a Delegate’s attendance at an event including travel and accommodation costs.
9. Limitations of Liability – Events
(a) Entry to the Venue is at the Delegate’s own risk. We (and our employees, contractors and agents) shall not be liable for any loss, cost, expense, injury, claim or damages suffered or sustained by any Delegate at the Venue or any event to the maximum extent permitted by law.
(b) The Organisation shall not be liable for any indirect or consequential loss, cost, damage, liability or expense whatsoever.
(c) In relation to any responsibility or liability which cannot be excluded by law or despite the limitations above, if we are found liable for any loss, damage, cost, liability or expense, then to the maximum extent permitted by law our liability will not exceed, in the aggregate, the greater of:
(i) the Registration Fee paid in relation to the event; or
(ii) A$100 plus GST.
9.2. Force Majeure
(a) We do not accept any liability for any failure to perform or delay in performing our obligations, or where any party to these Terms otherwise suffers any damage or loss, as a result of a Force Majeure.(b) For the avoidance of doubt, no refunds are payable in circumstances where an event is cancelled, changed or otherwise adversely affected by a Force Majeure.