Africa in Focus

How Can New Technologies Make Work Easier for HR Managers?

In the present world, digital transformation is a very popular buzzword in businesses. There has been a large transformation in the software and technologies used by businesses. With this transformation, there is a need for converting promise into a purpose through using digital HR transformation to deliver innovative solutions.

The Advantages of Digital HR Transformation:

• Enables the creation of a workforce for the future.
• The employee experience can be enhanced.
• Increase accuracy in dashboard and analytics data.
• Efficient management of the workforce.
• Efficiency and agility are increased in meeting evolving business needs.

Using Chatbots for HR Functionalities

Currently, HR professionals in large organisations regularly spend a lot of time on the phone managing employees.
With the advancements in artificial intelligence and machine learning chatbots, HR managers have the opportunity to integrate these technologies into the workplace and manage employees more efficiently.

To an extent, these chatbots have been created to emulate human emotions and hence, have the ability to respond to an employee’s question in exactly the same way that a human HR manager would.

Through enabling chatbots in the workplace, HR professionals have the opportunity to focus on more important areas of the business.
I personally am a firm believer in any type of software that has the ability to give us more intelligence about our employee’s behaviour, potential talent and compliance standards, all in the aim of trying to make our employees lives easier all whilst improving the performance of our business.

Although chatbots will never be able to replace humans as they are unable to build relationships or follow up on the progress of an employee’s question, they do have the ability to provide HR managers with basic support to everyday queries.

Software automation presents a great opportunity for HR managers to develop a more wholesome approach to the team dynamic as well as partnering with leaders and managers to improve the overall wellbeing, performance, engagement and motivation of employees.

Using RPA to Enhance HR Management

Robotic Process Automation (RPA) is one of the most innovative technological developments facing HR managers. RPA can be used to capture and interpret a regular processing transaction to manipulate data and trigger responses to communicate with other digital systems.

For HR managers, the emergence of RPA means that HR professionals need to become more tech-savvy in order to harness the full potential of what they have available to them at their fingertips.

When effectively used in HR management, RPA can help save time and avoid human mistakes. For example, RPA has the ability to sift through CV’s looking for specific keywords, coordinate interviews, oversee the applications tracking status and even look after a business’s payroll, all with the click of a button.

As a result, implementing RPA can present a significant, long-term advantage for your business, one that can help drive the digital transformation of HR management in your company.

Hence, technological advancements in chatbots and RPA have presented HR managers with a wealth of new opportunities to efficiently and more effectively manage a workforce. As a result, HR professionals must ensure that they have the technical skills that are required to take full advantage of the opportunities that have been presented by these significant technological advancements.

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